Return Policy

At BeeSee Technology Limited, we are committed to ensuring customer satisfaction with every purchase. Our return policy provides comprehensive guidelines for returning hardware and software products purchased through our online store.

1. Eligibility for Returns

• Hardware: Customers may return hardware products within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and documentation. Products that have been damaged due to misuse, neglect, or unauthorized modifications are not eligible for return.

• Software: Due to the nature of digital products, software purchases are generally non-refundable. However, if there is a defect or issue with the software that prevents it from functioning as intended, customers may request a return. Such requests will be evaluated on a case-by-case basis.

• Within 10 Days of Receiving Your Order: If you find that the quality of the product does not meet the manufacturer’s standards within 10 days of receiving it, we guarantee to arrange a refund or exchange for you. However, this policy does not apply to Xiaomi Mobile Phones & Tablets (including Mi/Redmi/POCO), Apple products, BEATS products, HONOR Magic V2, SmartGo Pokefi, selected DJI items, CM earphones, gift card products, and products under the non-refundable category.

• After 10 Days of Receiving Your Order: If the product is still under the manufacturer’s warranty period, you will need to return the product to the dealer for repair services. Please refer to the respective brand service centers for more information.

2. Return Process

• To initiate a return, customers must contact our customer service team at hello@mybeesee.com, providing their order details and the reason for the return. Our team will review the request and provide further instructions.

• Once the return request is approved, customers will receive detailed instructions on how to return the product to us. It is important to follow these instructions carefully to ensure a smooth return process.

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. In such cases, BeeSee Technology Limited will cover the return shipping costs.

3. Refunds

• After receiving and inspecting the returned hardware, we will process the refund within 14 business days. Refunds will be issued to the original payment method used during purchase.

• For software returns due to defects, we will provide a replacement or refund as deemed appropriate after verification of the issue.

4. Exceptions and Special Cases

• Customized or special-order items are not eligible for return unless they are defective upon receipt.

• Products that require extensive repairs or specialized tools for assessment are excluded from the standard return policy but may be addressed separately under our service agreements.

5. Support and Assistance

• Our support team is available to assist with any issues beyond basic troubleshooting for both hardware and software. Requests for advanced support may require additional tokens or fees, as outlined in our Service Level Agreement.

6. Contact Information

For any questions regarding our return policy or to initiate a return, please contact us at hello@mybeesee.com. Our customer service team is ready to assist you with any inquiries or concerns.