Delivery Policy

At BeeSee Technology Limited, we are committed to providing a seamless and efficient delivery experience for our customers. Our delivery policy outlines the key aspects of our service, ensuring transparency and reliability in every order.

1. Delivery Areas

Currently, we provide delivery services throughout Hong Kong. Our aim is to expand our delivery network to include mainland China, allowing us to reach a wider audience and provide our innovative solutions to more customers.

2. Delivery Timeframes

• Standard Delivery: Orders are processed and dispatched within 1-3 business days. Delivery within Hong Kong typically takes an additional 2-5 business days, depending on the specific location and logistical considerations.
• Express Delivery: For urgent needs, we offer an express delivery option. Orders placed before 12 PM are processed the same day and delivered within 1-2 business days, ensuring that critical items reach you promptly.

3. Delivery Charges

Delivery charges are determined based on the weight and dimensions of the package, as well as the delivery destination. We strive to offer competitive rates and frequently provide free delivery promotions for select items to enhance your shopping experience.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing a tracking number. This number can be used to monitor your order in real-time via our website or the courier’s tracking system, allowing you to stay informed about your delivery status at all times.

5. Handling of Delivery Issues

In the event of any delivery issues, such as delays, incorrect items, or damaged goods, we encourage you to contact our customer service team immediately at hello@mybeesee.com. Our team is dedicated to resolving any issues swiftly and to your satisfaction, ensuring that you receive the quality service you expect from BeeSee Technology Limited.

6. Potential International Shipping Options

While our current focus is on the Hong Kong market, we are actively exploring international shipping options, particularly to China. As we expand our capabilities, we aim to offer the same level of service and reliability to international customers, broadening our reach and impact.

BeeSee Technology Limited is dedicated to delivering your orders efficiently and reliably, ensuring that you receive the innovative products and solutions you need, when you need them. We are constantly working to improve our delivery services and welcome any feedback you may have.